1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from service providers or other third parties.

Information You Provide

Depending on how you interact with VaporSolo, this may include:

• Name
• Email address
• Telephone number
• Billing and shipping address
• Account login and profile information
• Order and transaction information
• Customer service communications
• Product reviews, feedback, or survey responses
• Marketing and communication preferences
• Information required for identity or age verification, where applicable

Information Collected Automatically

When you access our website, we and our service providers may automatically collect certain technical and usage information, including:

• IP address
• Browser type and operating system
• Device type and device identifiers
• Pages viewed and actions taken on our website
• Date and time of visits
• Referring and exit pages
• Approximate location derived from IP address
• Cookie identifiers and similar technologies

Information From Third Parties

We may receive information from third-party providers that support our website and business operations, including payment processors, shipping providers, fraud-prevention services, analytics providers, advertising platforms, and age-verification providers where applicable.

2. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including to:

• Process and fulfill orders
• Process payments and refunds
• Create and manage customer accounts
• Provide customer service and respond to inquiries
• Communicate about orders, accounts, and transactions
• Verify eligibility or age where required by applicable law
• Detect, investigate, and prevent fraud or unauthorized activity
• Protect the security and integrity of our website
• Improve our website, products, services, and customer experience
• Understand website usage and performance
• Send marketing communications where permitted
• Personalize content or advertising where permitted
• Comply with applicable laws and legal obligations
• Enforce our policies, agreements, and terms

3. Cookies & Tracking Technologies

VaporSolo may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.

These technologies may help us remember preferences, maintain shopping cart functionality, keep accounts secure, analyze website traffic, measure performance, and understand how visitors interact with our website.

Types of Cookies We May Use

• Essential Cookies: Required for core website functions such as checkout, account access, security, and shopping cart functionality.
• Functional Cookies: Help remember preferences and improve website functionality.
• Analytics Cookies: Help us understand traffic, website performance, and visitor behavior.
• Advertising Cookies: Where used, these may help measure advertising performance or provide more relevant advertising.

You may be able to manage cookies through your browser settings or through any cookie preference controls available on our website. Disabling certain cookies may affect website functionality.

4. How We Share Information

We may share personal information when reasonably necessary to operate our business, provide our services, protect our customers, or comply with legal requirements.

Examples may include sharing information with:

• Website hosting and technology providers
• Payment processors
• Shipping and fulfillment providers
• Customer support providers
• Fraud detection and security providers
• Age or identity verification providers where applicable
• Analytics providers
• Advertising and marketing providers
• Professional advisers such as attorneys or accountants
• Government authorities when legally required

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We may share information when you direct us to do so or otherwise provide your consent.

5. Advertising & Your Choices

We may work with analytics, marketing, or advertising providers that use cookies or similar technologies to understand website activity, measure campaign effectiveness, or deliver advertising.

Depending on the technologies we use and the law that applies to you, certain disclosures of personal information for cross-context behavioral or targeted advertising may be considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws.

Where required by law, we will provide methods for exercising applicable opt-out rights, which may include website privacy controls or recognized browser-based preference signals.

6. Payments & Transactions

Payments may be processed by third-party payment service providers. Payment card information may be submitted directly to those providers rather than stored by VaporSolo.

We may receive limited information related to your transaction, such as payment status, transaction identifiers, billing details, and information needed to process an order, refund, or dispute.

Payment providers process information according to their own terms and privacy policies.

7. Age & Identity Verification

Certain products offered through VaporSolo may be subject to legal age restrictions or identity-verification requirements.

Where required, we or a third-party verification provider may request information necessary to confirm eligibility to purchase restricted products. This information may include date of birth or other identity-related information permitted or required by law.

Verification providers may process this information according to their own privacy practices and applicable legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal or regulatory obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it in accordance with our business practices and applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, transmission, or storage system can be guaranteed to be completely secure. You should use appropriate care when submitting information online and protect your account credentials from unauthorized access.

If you believe your VaporSolo account or personal information may have been compromised, please contact us promptly.

10. Your Privacy Rights

Depending on where you live and the law that applies, you may have certain rights relating to your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Limit certain uses of sensitive personal information where applicable
• Withdraw consent where processing is based on consent
• Appeal certain decisions regarding privacy requests where applicable

These rights are not absolute and may be subject to exceptions permitted by law. For example, we may need to retain certain transaction records to satisfy legal, accounting, fraud-prevention, or contractual obligations.

We may take reasonable steps to verify your identity before processing a privacy request.

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

11. California Privacy Rights

If you are a California resident and applicable California privacy laws apply to VaporSolo, you may have additional rights regarding your personal information.

These may include the right to request:

• The categories of personal information we collect
• The sources from which personal information is collected
• The purposes for collecting, using, or disclosing information
• The categories of third parties to whom information is disclosed
• Specific pieces of personal information we maintain about you
• Correction of inaccurate information
• Deletion of certain information
• Opt-out of certain sales or sharing of personal information
• Limitation of certain uses of sensitive personal information where applicable

California residents may also be permitted to use an authorized agent to submit certain requests on their behalf. We may require appropriate verification of the request and the agent's authority.

Where applicable, we will honor legally recognized opt-out preference signals in accordance with applicable law.

12. International Visitors

VaporSolo may use service providers or systems located in the United States or other jurisdictions.

If you access our website from outside the jurisdiction in which our systems or service providers operate, your information may be transferred to, processed in, or stored in another country.

Data protection laws in those jurisdictions may differ from the laws where you live. Where required, we take reasonable steps to handle personal information in accordance with applicable law.

13. Third-Party Websites & Services

Our website may contain links to third-party websites, platforms, applications, or services that VaporSolo does not control.

This Privacy Policy does not govern the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this page. If required by law, we may provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit an applicable privacy request, please contact VaporSolo.