Refund &
Return Policy
This page explains how returns and refunds work at VaporSolo, step by step. Eligible products may be returned within 30 days after delivery, subject to the conditions outlined below.
Last Updated: September 2, 2026
The basics before you start a return.
Review these three requirements first. Additional product-specific conditions are explained below.
30-Day Window
Return requests must generally be submitted within 30 days after your order is delivered.
Unused & Original
Eligible products must be unused, unopened where applicable, and returned with the original packaging and included accessories.
Approval Required
Contact VaporSolo before sending anything back. Returns sent without prior approval may not be accepted.
Four simple steps.
Please contact us before mailing a product back. This helps us identify your order and provide the correct return instructions.
Contact Us
Email Sales@vaporsolo.com with your order number and the reason for your return.
Get Approval
If the return is eligible, we'll provide instructions for the approved return.
Send It Back
Package the approved item securely and follow the return instructions provided by our team.
Inspection & Refund
Once received, we'll inspect the return and notify you about the refund decision.
VaporSolo offers a 30-day return window. You generally have 30 days from the date your order is delivered to request an eligible return.
To qualify for a standard return, the product must be:
- Unused and in the same condition in which it was received
- Unopened or factory sealed where applicable
- In its original packaging
- Complete with included parts, accessories, manuals, and packaging materials
- Accompanied by an order number, receipt, or other proof of purchase
Products showing signs of use, installation, liquid exposure, physical damage, modification, or missing components may not qualify for a standard return.
To request a return, email us at Sales@vaporsolo.com .
Please include:
- Your order number
- The product you would like to return
- The reason for the return
- Photos or video when the request involves damage, defects, or an incorrect item
If your return is approved, our team will provide return instructions and tell you where the approved product should be sent.
Please do not send products to our business mailing address unless our team specifically instructs you to do so. Items returned without prior authorization may be refused or may experience significant processing delays.
Please inspect your order shortly after delivery.
If an item arrives damaged, appears defective, is missing from the shipment, or is different from what you ordered, contact us promptly at Sales@vaporsolo.com .
Please include your order number and clear photos of:
- The product
- The issue or damage
- The original product packaging
- The shipping box and shipping label, when relevant
We will review the information and determine the appropriate resolution based on the circumstances.
For an approved claim involving an item that was damaged in transit, defective upon arrival, or incorrectly shipped by VaporSolo, we will provide the applicable return or replacement instructions and handle reasonable return shipping costs where a return is required.
Certain products cannot be returned once opened or used because of hygiene, safety, product integrity, or shipping considerations.
Unless the product arrived damaged, defective, or incorrect, non-returnable items may include:
- Opened or used disposable products
- Opened e-liquids or other consumable products
- Opened pods, cartridges, coils, or similar consumable components
- Products that have been filled, activated, used, or installed
- Products showing misuse, accidental damage, modification, or improper handling
- Items missing original packaging, components, or accessories
- Gift cards
- Products specifically identified as Final Sale or non-returnable
If you're unsure whether a specific product is eligible for return, contact us before sending it back.
Batteries and other products subject to special shipping requirements should never be mailed back without following the return instructions provided by VaporSolo.
Regular promotional or discounted pricing does not automatically make an item non-returnable.
However, products specifically marked Final Sale, Clearance, or otherwise identified as non-returnable at the time of purchase are generally not eligible for a change-of-mind return.
This does not prevent you from contacting us if a Final Sale item was shipped incorrectly, arrived damaged, or has another issue that requires review.
We generally do not process direct product-for-product exchanges.
If you want a different eligible product, model, color, or configuration, the simplest process is to request a return for the original eligible item and place a separate order for the product you want.
This allows the new order to be processed independently without waiting for the original return to complete.
For standard approved returns that are not the result of a VaporSolo error, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable, except where the return results from an incorrect shipment, qualifying damaged or defective item, or where otherwise required.
If a return is approved because VaporSolo sent the wrong product or because an item arrived with an approved damage or defect claim, our team will provide the appropriate return instructions and address applicable return shipping costs.
We recommend using a trackable shipping method for customer-paid returns. VaporSolo cannot confirm receipt of a return until the package reaches the designated return location.
Once your approved return is received, we will inspect the product and notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method.
After VaporSolo submits the refund, your bank, credit card issuer, or payment provider may require additional time to process and post the credit to your account.
If the returned product does not meet the conditions of this policy, the refund may be denied or adjusted where appropriate.
Shipping fees and other non-refundable charges, when applicable, may be excluded from the refund.
Some products may include a manufacturer's warranty that is separate from VaporSolo's return policy.
If a product issue occurs outside the applicable VaporSolo return period, warranty support may need to be handled directly by the manufacturer depending on the product and the manufacturer's warranty terms.
Contact us if you're unsure which support process applies, and we'll help clarify the available information.
If you have a question about return eligibility, an existing return, a damaged shipment, or a refund, contact the VaporSolo team.
VaporSolo LLC
Email:
Sales@vaporsolo.com
Business Mailing Address:
2068 W Bell Rd, Unit 313
Phoenix, AZ 85023
United States
The business mailing address above is not automatically the return destination. Please obtain return authorization and return instructions before mailing any product.
Contact VaporSolo first.
Include your order number and a brief description of the issue. If the request involves a damaged, defective, or incorrect product, including clear photos can help us review it faster.