Shipping &
Tracking
We offer free standard shipping throughout the U.S. wherever delivery is available. Some remote or extended-delivery areas are excluded.
This page covers where we ship, how orders are processed and tracked, typical delivery timing, and what to do if a shipment goes wrong.
Last Updated: September 3, 2026
The shipping basics, up front.
Which options you see at checkout depends on your delivery address, the items in your order, and carrier coverage in that area.
Free U.S. Shipping
Standard delivery is free for eligible U.S. addresses. A few remote areas may instead carry a surcharge, which is shown at checkout.
Delivery Availability
Whether an order can ship comes down to the address, local carrier coverage, and whether the items are in stock.
Tracking Updates
Once your order is packed for shipment, we'll send tracking details whenever the carrier provides them.
Free shipping across the U.S.
Standard shipping is free for eligible addresses across the United States.
Some remote, extended-delivery, or hard-to-reach locations don't qualify for free shipping and may carry an extra delivery fee.
If a surcharge applies to your address, you'll see the exact amount at checkout, before you pay.
Which products can ship to you can also vary by local requirements and the items in your order.
From checkout to delivery.
Tap any stage to see what usually happens while an order is being fulfilled and delivered.
Your order has been received.
Right after checkout, we review payment, stock, the delivery address, and whether the order is ready to fulfill.
You'll get an order confirmation at the contact details you entered at checkout.
What affects cost and timing.
Free standard U.S. shipping.
Standard shipping is free for eligible U.S. addresses.
Some remote or extended-delivery areas fall outside free shipping and may carry an extra charge.
When that happens, the fee is shown at checkout, before you complete the order.
Faster or upgraded delivery, when offered, is priced separately.
Estimates vary by shipment.
Both processing and delivery depend on stock, your address, how the carrier is running, and any weekends, holidays, or weather in between.
When a delivery estimate is available, it appears at checkout or in the carrier's tracking after the order ships.
Estimates are a guide, not a guarantee, unless we've expressly stated otherwise.
Track your shipment.
When the carrier provides tracking, we'll send it once your order is packed and ready to ship.
A new tracking number may sit quiet at first — carriers can take a little time to scan a package into their network.
Once the package is moving, the carrier's own tracking page is the most up-to-date source.
When something doesn't look right.
Find the situation that matches below.
The carrier controls tracking updates, and scans can sometimes be delayed.
If the number was just created, give it some time for the first scan to come through.
If it stays unchanged for an unusually long stretch, email us with your order number and we'll look into it.
Orders sometimes arrive in more than one package. Check your shipment confirmation and tracking to see whether other parcels are still on the way.
If everything shows as delivered but an item is missing, email us with your order number and what you received.
First check around the delivery spot — mailbox, parcel locker, front desk, other household members, neighbors, or anywhere secure the carrier might have left it.
You can also ask the carrier directly for more detail.
If it still doesn't turn up, contact us as soon as you reasonably can, with your order and tracking numbers.
Tell us straight away if you spot a mistake in your shipping address.
If the order hasn't entered fulfillment yet, we may still be able to correct it.
Once a package has shipped, we may not be able to redirect it or change the destination.
Please double-check the address before finishing checkout.
If the parcel looks damaged when it arrives, check the contents and contact us promptly if anything is harmed.
Keep the original box and packaging and send clear photos of:
- The damaged product
- The outer shipping package
- Internal packaging
- The shipping label
This lets us review the shipment and work out the right next step.
Carrier volume, transport problems, weather, holidays, and weekends can all delay a delivery.
Check the carrier's latest tracking first. If it looks unusually late, email us with your order and tracking numbers.
Items marked pre-order, backordered, or awaiting restock are fulfilled once stock comes in.
Any availability date on the product page is an estimate and can shift with supplier or manufacturer timing.
Yes — standard shipping is free for eligible U.S. addresses.
A few remote, extended-delivery, or hard-to-reach areas may carry an extra shipping charge.
If your address needs one, you'll see the fee at checkout, before the order goes through.
Upgraded or expedited shipping, when it's offered, is priced separately.
Shipping Availability
Free standard U.S. shipping applies wherever delivery is available, apart from some remote or extended-delivery areas. Whether an item can ship can still depend on the destination, carrier coverage, local rules, and product restrictions. Seeing a product on the site doesn't guarantee it can be delivered to every address. The options at checkout reflect the services currently available for that specific order.
Need help with a shipment?
Email us with your order number, your tracking number if you have it, and a short note on the issue, and we'll look into it faster.