Order And Stock Issue
Customer cannot change the item in the order once payment is completed. Please contact our customer service to help change it for you. However please note we can only help to change the item before the package is being processed by the shipment company. If there is any price difference, we will either refund it for you after the order is shipped out or ask you to pay for it if the new item is more expensive. We can only arrange shipment once we receive the complete payment.
Customer can disregard an unpaid order if you do not want it anymore. After payment is completed, customer can contact our customer service to help cancel the order before it is being processed by the shipment company. Once the package is shipped out, no one can cancel the order in such cases.
We can only help to change the shipping method before the shipping company send the package out.Therefore we advise to contact us within 24 hours to inform us which shipping method you would like to choose. If there is any price difference, we will either refund it for you or ask you to pay for it. We can only arrange shipment once the complete payment is received.
Payment and Support Issue
Members can win reward points by Signing up, Placing order, Signing up newsletter..
a. Signing up get 200 points.
b. Placing order get points.
c. Signing up newsletter get 100 points.
d. Submit Reviews to get points.
e. Compensation from Customer Service for order issues.
f. Points/Currency Exchange Rate: 100 = $1.00.
Please make sure there are enough money in your payment account when paying for your order. If the payment is failed, please try another payment account to check if the payment can be successful. If the issue remains, please contact our customer service and provide more details of the error message received. We also advise to contact paypal or the payment company to check the issue in detail.
Shipment Issue
Please note there can be delay between scanning event and the shipping company’s updated information online.
However it doesn’t mean we haven’t sent the package out if the tracking result is the number cannot be found or there is an electronic information received on the tracking site. We receive the tracking unmber after the package is sent to the shipping company. In this situation, we advise to track the parcel online again a few days later. If this status lasts more than three working days after you receive the tracking number, please contact us and we will help you check the status with shipping company.
Customers are advised to check the address carefully before completing payment. If unfortunately the package is sent to incorrect address, it is unable for us to change the address after the package is shipped out. In this situation, please contact our customer service, we will help to check it with shipping company to confirm if the package can be returned and reshipped to the correct address. If there is any extra fee charged by the shipping company in this return and reshipment, customer holds the sole responsibility to pay for these fees.
Please note there can be delay between scanning event and the shipping company’s updated information online.
However it doesn’t mean we haven’t sent the package out if the tracking result is the number cannot be found or there is an electronic information received on the tracking site. We receive the tracking unmber after the package is sent to the shipping company. In this situation, we advise to track the parcel online again a few days later. If this status lasts more than three working days after you receive the tracking number,
If your parcel is being returned to sender due to any reason such as:
* Unclaimed
* Denied Due to Customs Charges
* Incomplete/Insufficient Address
* Undeliverable as Addressed
* Prohibited Import / Denied Entry by Customs
* Refused, etc…
Only once the parcel arrives back to our facility and is checked in, will a refund be issued after we confirm the package is in an undamaged and resalable condition. Customers will be responsible for return shipping fees.
We cannot be held responsibility for delays and transit times if your parcel is being returned.
NOTE : When a parcel is sent back, as no one is essentially covering the return shipment, the destination carrier will send the item back with the slowest and cheapest shipping method to incur the least amount of cost. With that being the case, they will typically hold the parcel until they have enough items to send back at once to make it worth their money. This typically results are longer return transit times.
